Troubleshooting offline printer problems in Windows (2025)

Troubleshooting hardware in Windows

Bluetooth

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  • Fix Bluetooth problems in Windows

Camera

  • Camera app shows error 0xA00F4244 NoCamerasAreAttached
  • Camera doesn't work in Windows
  • Fix a missing Camera Roll in Windows

Drivers

  • A driver can't load on this device
  • About the ELAN fingerprint driver troubleshooter for devices upgrading from Windows 10 to Windows 11
  • Fix graphics device problems with error code 43
  • Fix USB-C problems in Windows
  • How to fix Error 0xA: IRQL_not_less_or_equal
  • How to fix WHEA_UNCORRECTABLE_ERROR

Keyboard and Mouse

  • Mouse and keyboard problems in Windows
  • Some function keys aren't working the way they did before

Printers and Scanners

  • Fix printer connection and printing problems in Windows
  • Help with installing printers on ARM PCs
  • Troubleshooting offline printer problems in Windows

Applies ToWindows 11 Windows 10

Problems adding or installing printers on ARM PCs

Microsoft is aware of some ARM PCs not being able to add or install a printer when using an installer provided by the printer manufacturer. The installer might be included with the printer or downloaded from the printer manufacturer's website.

If the printer appears asOfflineeven though it is powered on and connected, follow the below troubleshooting steps to resolve.

Run the Windows printer troubleshooter

If you are using a Windows 11 device, start by running the automated printer troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix most printer problems. If you are using an older version of Windows or a mobile device, please skip toGeneral troubleshooting section.

Run the troubleshooter in Get Help

If the printer troubleshooter in Get Help app is unable to resolve your printer issue, follow the steps mentioned in the below General troubleshootingsection.

General troubleshooting

Sometimes power-cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.

To find out if your printer is connected to Wi-Fi, see if your printer's built-in menu has options for checking its Wi-Fi connection, or check the printer's manual for instructions about how to add it to a Wi-Fi network.

  • Select Start > Settings >Bluetooth & devices > Printers & scanners.


  • Select your printer and then select Set as default.

    If you don't see the Set as default option, the Let Windows manage my default printer option may be selected. You'll need to turn that off before you can choose a default printer manually.

  • SelectStart>Settings>Bluetooth & devices>Printers & scanners.

  • Select your printer and on the page that opens, selectOpen print queue.

  • Click on...(ellipsis) and selectCancel allif there are any pending jobs.

  • Go to Search in the taskbar, type services, and then select Services in the list of results.

  • Scroll down to thePrint Spooler service, select and hold (right-click) it, and select Restart.

Try removing and reinstalling your printer.

Remove your printer:

  1. Select Start > Settings >Bluetooth & devices > Printers & scanners.

  2. Select the printer you want to uninstall,select Remove, and then select Yes.

Reinstall your printer:

  1. Select Start > Settings >Bluetooth & devices > Printers & scanners.

  2. Make sure your printer is turned on and connected. Next to Add a printer or scanner, select Add device and follow the instructions to add your printer.

Restarting your PC can sometimes help to refresh the services and components necessary for your device to communicate with your printer.

Related topics

  • Find out how to install a printer in Windows.

  • Find out how to download printer drivers in Windows.

  • Find out how to install printer drivers in Windows.

  • Find out how to set up a default printer in Windows.

  • Find out how to view a printer queue in Windows.

  • Find out how to change the printer status from "offline" to "online" in Windows.

  • If you are having a problem with printer connectivity in Windows, see Fix printer connection and printing problems in Windows.

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